- SELECT THE NUMBER THAT BEST REPRESENTS YOUR FEELINGS TO EACH QUESTION ACCORDING THE FOLLOWING SCALE:
5 = Very Satisfied --- 4 = Satisfied --- 3 = Neutral --- 2 = Slightly Dissatisfied --- 1 = Very Dissatisfied |
Date:
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Last Name:
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First Name:
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Property Name:
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Unit Number:
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Phone:
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E-Mail Address:
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WITH REGARD TO THE APPERANCE AND CONDITION OF THE APARTMENTS, HOW SATISFIED ARE YOU WITH: |
| *Visual appeal of the community |
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| *Overall condition of the community |
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| *Exterior signage, including building directionals |
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| *Maintenance of recreational areas (pools, etc.) |
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| *Cleanliness and maintenance of parking areas |
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| *Exterior lighting |
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| *Fitness center and other amentities |
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| *Mailboxes and surrounding area |
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| *Routine maintenance of apartments |
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| *Maintenance of entry ways, hallways, stairwells, etc. |
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| *Landscaping |
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| *Laundry facilities |
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| HOW WOULD YOU EVALUATE THE ON-SITE MANAGEMENT WITH REGARD TO THE FOLLOWING: |
| *Ease of contacting when questions or problems arise |
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| *Answers questions/solves problems in a timely manner |
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| *Follow-up after problems are reported |
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| *Courtesy and respect with which you are treated |
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| *Willingness to respond to your needs |
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| *Ability to complete repair requests in a timely manner |
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| *Do what they say they will do |
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| *Policies of the community are fairly implemented |
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| *Overall level and quality of service you are receiving |
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| *Professionalism of communication in notices, letters, etc. |
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| HOW SATISFIED ARE YOU WITH EACH OF THE FOLLOWING FEATURES OF THE COMMUNITY: |
| *Controlled access/gates to the community (if not applicable answer with "3") |
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| *Recreational amenities provided within the community |
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| *Parking |
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| *Interior design features of your apartment home |
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| *Heating and air conditioning systems |
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| *Social programs and support services for residents |
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| *Access to and operation hours of recreational amenities |
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| *Price/value of your apartment vs. comparables in area |
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| -HOW WOULD YOU EVALUATE THE RENTAL PROCESS? |
| *Ease of rental process |
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| *Professionalism with which you were treated |
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| *Follow-up and continuing contact with leasing agents |
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| *Overall level and quality or rental experience |
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| -PLEASE INDICATE HOW MUCH YOU AGREE OR DISAGREE WITH EACH OF THE FOLLOWING STATEMENTS: |
| *When the on-site management team promises to do something by a certain time, they do it. |
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| *Overall resident morale at the apartment community is good. |
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| *I would recommend this community to others. |
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| *The on-site management team is doing all they can make the community appealing. |
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| *The maintenance team is doing all they can to respond to resident needs in a timely manner. |
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| *Compared to the apartment communities in the area, this is the best managed. |
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| *Based on my feelings today, I would renew my lease. |
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| *The community and its staff have exceeded my expectations. |
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| *I was impressed by the marketing materials and/or advertising efforts of the community. |
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